HOW DO I BOOK?
The preferred method is by booking through the website and adding your details yourself, alternatively you can call us on 07425174570 / 07581416519, and we will book you manually or you can email us at firstname.lastname@example.org
DO I NEED TO PAY A DEPOSIT?
No deposit is required on orders under £200
If you are requiring a large order, then we will need a deposit of £50 to secure your items. Your deposit will be taken off your final balance.
HOW MUCH NOTICE DO I NEED TO GIVE BEFORE BOOKING?
You can book anytime although our bookings can get quite busy so please book early to avoid disappointment. Alternatively, you can call us on the day as we may have available castles.
HOW MUCH DOES IT COST?
Please see our website for our prices and weekday discounts.
CAN YOU SET UP A CASTLE ON A SLOPE?
No, due to health & safety reasons, but if it’s a slight slope then it may be possible. Please call us before booking to discuss this.
WHAT DO THE PRICES INCLUDE?
Prices include LOCAL delivery (a small charge will apply for out of area deliveries) please call us for a Quote. You will also receive a blower and safety crash mats as standard.
WHEN ARE YOUR CASTLES AVAILABLE?
Our castles are available 7 days a week all year around. Even bank holidays.
HOW LONG DO I GET THE EQUIPMENT FOR?
A normal day’s hire is usually up to 6 hours, but this can be extended on request. Please call us.
DO YOU HIRE OVERNIGHT?
Under certain circumstances this may be arranged. Please call us.
HOW DO I PAY?
We only take cash on delivery at the moment, but we will be doing online and card payments soon.
WHAT IF I NEED TO CANCEL?
You can cancel at any time but please let us no ASAP so we can release your booking to other customers.
Larger orders who have paid deposits- Please see our deposits terms & conditions.
WHAT IF IT RAINS?
Unfortunately, the Bouncy Castles can’t be operated in wet weather.
HOW LONG DOES IT TAKE TO SET UP/INFLATE/DEFLATE AND PACK UP THE EQUIPMENT?
It usually takes around 15 minutes to set up and 20 minutes to pack away, but this may vary depending on the castle size.
Larger sized inflatables i.e. – slides and assault courses will take considerably longer.
HOW MUCH SPACE IS REQUIRED?
You will need a minimum of 5 feet at the front and rear of the castle and 3 feet at the sides. PLEASE NOTE - The castle needs to be sited on a clean soft ground. Please make sure all sharp objects, toys are removed, and the area is clear of dog foul.
WHEN I HIRE THE CASTLE IS THERE ANYTHING I NEED TO SUPPLY?
We supply all the hardware all you need to supply is a 240V mains power supply. Also, you will need to provide 2 forms of ID e.g. Drivers license utility bill etc.. this forms part of our hire agreement.
IS THERE AN AGE LIMIT FOR CHILDREN USING THE CASTLE?
All our Children's castles are for Children aged up to 12 years, although we do have inflatables for Adult use also.